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Understanding the meaning of help desk BPO service:

A Help Desk provides technical assistance to the client and you can call it a department that provides support and information to the end-user. For example, when the client suffers from a technical problem like software is not working or the client is not able to reset the password etc then he will call the technical help desk for assistance.

Check the important features of a help desk BPO:

·         The Bpo Call Center is a single point of contact for the customers whenever he wants any technical assistance. The client can get technical support over the phone or on chat or via email.

·         In the case of help desk BPO service, there is a ticketing system and for every query, the helpdesk support executive raises a ticket. The customer conversation is recorded and all the tickets are kept well organized for future reference.

·         When the ticket is not resolved by the customer support executive then the same can be escalated to their supervisors and managers. If the customer support executive is not authorized to resolve a certain issue or he does not have the skill to resolve a technical problem then he can escalate the matter to his seniors who have the skill to resolve the queries and issues.